need help

[cjiour]

hello i dont know if anyone have this problem but i have a client the remaining days has expired but the client say to me that she still watching tv i check my route checker on iks66 an the remaining days has stopped i dont know what's going on.

[pod77]

Rule 1 don't mention that you have clients or your a reseller ;)

[cjiour]

i not a reseller

[cjiour]

im not a reseller.

[pod77]

I mean don't mention a client ;) if you have a client your a reseller

[cjiour]

ok ok i understand let me put it so i have a friend, that have that problem is the first time i have this issue

[pod77]

I don't have a resellers panel so you might need a mods help, if they have access to that info ;)

[crazed 9.6]

could be in process of renewing that route cjiour, maybe why it is still working.
I have checked that new number you sent me and do not see it on the iks66 system yet.

Give it a bit more time cjiour

[cjiour]

ok an where i most to go for the info

[cjiour]

ok crazed i go send you the order id that i told you the remaining day is stopped an i send the route nr