HELP with MAC address

[Mimi58]

Hi, I bought a MAG 254 from a friend, I have already a donation but when I try to activate the MAG with my donation I got the message that this MAC already exist. As far as I know my friend never renew his donation, that is the reason he sold me the box. I can't change the MAC address in the box, what can I do to activate my donation? Any help will be appreciate it. Thank you

[DarkSide]

tell your friend to unlink the mac from his donation

[Mimi58]

tell your friend to unlink the mac from his donation

How can he do that? Thank you for your help

[DarkSide]

tell him to erase the mac and submit so you can link it to yours

[Mimi58]

Thanks a lot DarkSide, problem solved, he erased the Mac and I could link without a problem mine

[DarkSide]

no problem!!!

[kingkong1]

How EXACTLY do you ERASE a mac? Ive similar problem. I Changed the mac address on a donation i amusing then tried to change back to original Mac for my MAG instead of one i was using for android and now constantly getting Mac already in use???

[rodjames]

you go in your account and set it to 000000000000

[kingkong1]

Done that didnt work. Blanked out all the spaces and that just said assigned new Mac. On assigning my MAGS mac same error *mac is being used ???

I dont want to reset the account i want to reset the MAC from being told its currently in use. Ive tried a couple of other Donation numbers and get same reply so resetting an account wont fix this.

[tech1]

hi there im having the same problem did you find a solution to it

[catz]

If you are getting already in use then that mac is linked to a old or another donation.

[kingkong1]

No its not. Somehow the system is still registering it as being used when it is not. The donation i assigned my mag box to is now running a different mac address perfect. But the Mag boxes unique mac address WILL NOT register on any other donation or that donation making the box useless unless i subscribe elsewhere.