I dont know if its just me

[mania03]

It seems most of the channels are freezing for me. Ex ESPN, NBATV, TNT, TBS EAST, BTSPORTS2

I dont know whats going on here im on 100mbps connection. When i use netflix it works flawlessly. But all the channels seem to be freezing for me :s

Relevant details ....
Avov tv+
NFPS
Wired connection
Location-Toronto

VOD seems to work fine.

any advice here?

Thanks

[pod77]

Just checked everything but btsports and no freezing on any on my end... STB emulator and they are running smooth. But I will say I have had hardly any freezing here.. I live in a small town with a great ISP provider. 50 down and 10 up.but it's tough to say what the freezing is from as there are a number of things that can contribute to it.

[mania03]

Thanks for checking pod77

[pod77]

Sure any time 😉

[Sledge]

Yup freezing here too, every channel about every 25 seconds. Was down most of the day..not reliable service so far.
Any ideas to correct it. I'm almost afraid to shut the box off again, did that this morning, lost live TV online most of the day.

[Sledge]

Yup freezing here too, every channel about every 25 seconds. Was down most of the day..not reliable service so far.
Any ideas to correct it. I'm almost afraid to shut the box off again, did that this morning, lost live TV online most of the day.

[pod77]

Unfortunately it's not the server so it could be a number of things, from your setup to the ISP. A lot of people get freezing at prime times when all your neighbors are home.. Just because your ISP says your getting whatever speeds doesn't really mean you are. A lot of times it matters what happens between the ISP and the next jump point. There isn't much you can do that I'm aware of unless someone else had something to try...so far the service has been great for a lot of people that don't have ISP issues. But the service is fine and running great!

[crazed 9.6]

it is a reliable service.
Seems strange that many people have solid TV with no freezing ( I am one), but others see issues, and then think and make a post that it is the service that is unreliable.

Service is fine, never better.

[mania03]

Yup freezing here too, every channel about every 25 seconds. Was down most of the day..not reliable service so far.
Any ideas to correct it. I'm almost afraid to shut the box off again, did that this morning, lost live TV online most of the day.

Yea seems to work for some fine. Im starting to think its the ISP maybe. Whats your ISP Rogers? Are you from Toronto or east coast?

[FrankieG]

Crazed 2, I do agree that there have been improvements. However, my service works well for most of the day, but freezes...like tonight. As you said, it might be an ISP issue. We are trying to see where the issues are coming from, whether it is a routing issue or what.

[jrp82]

for me it was my ISP.... i upgraded my connection speed. Now it works 95 % of the time. But just saying anyway that when some channels SD 480 buffers for me on NFPS, on other services i got, same channels at the same moment in 720p don't...

When it happens it's not on my end so. It happens for the last walking dead.

[couch potato]

Yup! I get same issue here

Here's the proof: (2min. HBO East video)
https://drive.google.com/file/d/0B8D17-8A30trN2lCMnJGZ0U0N3M

The video froze 3 times @ 00:10 - 00:40, 00:50 - 01:20, 01:30 - 01:50
It seems that the video runs smoothly for 10secs, then it froze for 30secs --> buffering issue maybe :confused:

EDIT:
fyi, I have 50mbps wired connection
and I don't have this issue while watching any other paid streaming service (e.g. netflix)

[jrp82]

yes but netflix is like youtube. You download a file in fact. IPTV is real time streaming, it's different.

[cordcutnow]

No buffering issue here. It's 11:53 PM watching Furious 7 on [CH 184] HBO East no problem. VDSL 25/10 Mbps.

[mania03]

Yup! I get same issue here

Here's the proof: (2min. HBO East video)
https://drive.google.com/file/d/0B8D17-8A30trN2lCMnJGZ0U0N3M

The video froze 3 times @ 00:10 - 00:40, 00:50 - 01:20, 01:30 - 01:50
It seems that the video runs smoothly for 10secs, then it froze for 30secs --> buffering issue maybe :confused:

EDIT:
fyi, I have 50mbps wired connection
and I don't have this issue while watching any other paid streaming service (e.g. netflix)

same every 25secs or so.

[mania03]

Yup! I get same issue here

Here's the proof: (2min. HBO East video)
https://drive.google.com/file/d/0B8D17-8A30trN2lCMnJGZ0U0N3M

The video froze 3 times @ 00:10 - 00:40, 00:50 - 01:20, 01:30 - 01:50
It seems that the video runs smoothly for 10secs, then it froze for 30secs --> buffering issue maybe :confused:

EDIT:
fyi, I have 50mbps wired connection
and I don't have this issue while watching any other paid streaming service (e.g. netflix)

just watched your video and mine is the exact same type of freezing!!

[mania03]

for those having the freezing issue can you please post which device your using (avov, mag, amazon), wireless/connected, location.

[crazed 9.6]

I believe you guys. I did not wanna sound like I did not believe yous, sorry.

I do not like to hear a member state that it is an unreliable service, is all I really wanted to convey.

And guys, there was some freezing here. It started just awhile ago and lasted for a few freezes. But seems to have cleared up now over 15 minutes.
It happened when I switched the channel and it took 2 or 3 freezes and then settled out. So tried switching channel again and exact same thing happened at first, same kinda freezing... But this channel has not stopped freezing since, locks up too till channel is changed.

Avov Vixo2
Hard Wired to Actiontec router
High Speed internet 100mbps (Canadian, not Rodgers)
No other devices powered on network.

As I said thou, this freezing is not normal thing here at any time of day or night really :(

Do we have server issues ?
Maybe

[FrankieG]

Crazed, thanks for the straight up views. You have been helping a lot on this forum, and your views are greatly appreciated. My service works very well for most of the day, but I have a pattern of freezing developing from around 7.30/8.00 pm, which I am monitoring, which may be ISP related, speed or other factors.

[pod77]

Crazed, thanks for the straight up views. You have been helping a lot on this forum, and your views are greatly appreciated. My service works very well for most of the day, but I have a pattern of freezing developing from around 7.30/8.00 pm, which I am monitoring, which may be ISP related, speed or other factors.
If it works for most of the day then you get freezing around what would be considered a busy time( in the evening) then it's most definitely your ISP provider.

[gherrm]

Minix NEO X8-H Plus 180mbps USA rebooted router modem minix box. To me it seams that USA channels have the problems when I use England channels they work great. I have used PVR and App both the same. USA don't work so good. Today no USA channels work at all 7:43 AM Eastern time.

AC1750 Wireless Dual Band Gigabit Router
Model No. Archer C7

ARRIS SURFboard SB6183 DOCSIS 3.0 Cable Modem

[jrp82]

AMC down since... 3 or 4 days... i just tried NBA and golf channel just now.... down too, starz in black too, and all major cinema channel. Not cool no ?

ah yes, we will hear "maintenance"..... each day....

and before i the moderators will say "all works perfect" : i have to say that's SKY is working perfect for me now, so don't, say, it' s connection, ISP, our end....

[Deadwood]

For those who have older routers, please note, they were designed and manufactured BEFORE streaming became an advanced wifi feature, they, (many), were not and are not going to work well enough to be without buffering, freezing and even lock up issues. You may want to check to see if you have the latest firmware on your router. Go to the manufacturer's website and check. You may want to try and check the forum or other sources to see if there are any issues related to streaming. If all else fails, try and upgrade your modem to a DOCSIS 3.0 but check with your ISP to make sure which type is compatible. Then consider upgrading your router, I'd recommend an AC 1200 or better. I won't guarantee this will fix your freezing issues but it would eliminate some of the possibilities on your end.

[ilan]

Yes, US channels are down (tried CNN, TBS, TVland, ESPN US, CBS Sports) but UK channels are working.

[Deadwood]

AMC down since... 3 or 4 days... i just tried NBA and golf channel just now.... down too, starz in black too, and all major cinema channel. Not cool no ?

ah yes, we will hear "maintenance"..... each day....

and before i the moderators will say "all works perfect" : i have to say that's SKY is working perfect for me now, so don't, say, it' s connection, ISP, our end....

Just a heads up...I have been using one of the Chinese Apps, (the dark blue one) and its been updating versions and tweaking server connections for weeks but man what a picture. Initially when you load it, it will load and then you will see a popup which has something that looks like a white sofa chair, ignore it as it will download but it won't install so just click no or right click and continue. Another update will come up and so on until there are no more updates and it will automatically connect and load Channel 1 but go to channel 3 and check out the picture quality...............no freezing either as I watched for several hours last night without any issues/

This IPTV thing is quite new and I suspect all the bugs haven't been worked out entirely so hopefully there won't be any issues soon.

[mania03]

I was watching last night after 11:30pm and the freezing was considerably less. how would the ISP be throttling IPTV and not services like netflix, nba leage pass etc i use on my PC. I'm still pointing towards the load on the servers during peak times I will continue to monitor tonight lets see the behavior.

[pod77]

I was watching last night after 11:30pm and the freezing was considerably less. how would the ISP be throttling IPTV and not services like netflix, nba leage pass etc i use on my PC. I'm still pointing towards the load on the servers during peak times I will continue to monitor tonight lets see the behavior.

Your not understanding what we are saying here... It's not your ISP throttling... It's how your ISP routes the connection to the server! It has absolutely nothing to do with Netflix or anything else! The servers are not located in the USA. Please read below:


Here is a c/p from another site that explains the buffering situation.. As some of us are not experiencing the issue all the time:

What you have described is very typical of ISP capacity problems. This has been a major problem in my area where the ISP's lack either the total available bandwidth to cover its commitment or they lack the infrastructure to distribute bandwidth at full capacity. I've had people paying for 30mbps that at peak times would get less then 1mbps.

If you can prove your ISP is incapable of providing an acceptable service through logging speed tests over time you should report it to your local authority that is responsible for the regulation of ISP's. Then you should report to your ISP that you have reported them to the authority

That is 100 mbps from your ISP to you but what happens between your ISP and the server? That is probably where the freezing comes from. Do a tracert and you will see where the freezing is from

[mania03]

I have another MAG box with a different service that works perfectly fine. So based on your theory my ISP is routing to those servers just fine. (no capacity problems)

I guess my ISP just isn't friendly with the NFPS servers for some reason.

How does the trace route work do I need the destination IP? or would I just need my IP.

[pod77]

I have another MAG box with a different service that works perfectly fine. So based on your theory my ISP is routing to those servers just fine. (no capacity problems)

I guess my ISP just isn't friendly with the NFPS servers for some reason.

How does the trace route work do I need the destination IP? or would I just need my IP.

Again your "other service" most likely is not located in the same country as this one! This services servers are located in a country that doesn't have great ISP... Really look up what I posted and you can see what the problems can be... Did you read what I posted? If many of us are up then Yes it's something to do with you ISP!! It doesn't matter if you have 300 mbps from your ISP to you but what happens between your ISP and the server? That is where problems happen! If it happens at the same time every night then it's a bottle neck in your ISP.... Also this is not a "Theory" it's been proven time after time. Most likely the other severs you use are not based in the same location... Out of the 1000's of customers there is only some members having any issues at PEAK times on there service. The ISP has a bottle neck and there's not much you can do. You can have the fasted connection but when it leaves the server to connect to the iptv servers that is where the problems can happen.... It has nothing to do with them being Friendly with the NFPS servers!!!! Please post away where the other servers are located...

[mania03]

Again your "other service" most likely is not located in the same country as this one! This services servers are located in a country that doesn't have great ISP... Really look up what I posted and you can see what the problems can be... Did you read what I posted? If many of us are up then Yes it's something to do with you ISP!! It doesn't matter if you have 300 mbps from your ISP to you but what happens between your ISP and the server? That is where problems happen! If it happens at the same time every night then it's a bottle neck in your ISP.... Also this is not a "Theory" it's been proven time after time. Most likely the other severs you use are not based in the same location... Out of the 1000's of customers there is only some members having any issues at PEAK times on there service. The ISP has a bottle neck and there's not much you can do. You can have the fasted connection but when it leaves the server to connect to the iptv servers that is where the problems can happen.... It has nothing to do with them being Friendly with the NFPS servers!!!! Please post away where the other servers are located...

again you seem to be contradicting your statements here.

This services servers are located in a country that doesn't have great ISP (so is that the problem of my ISP or the location of the servers not having great connections)

Location of my ISP to location of the NFPS servers may also have a huge factor here as well, which is why I said my ISP is not so friendly here as it cannot handle the routing efficiently. Possibly due to the capacity could be idk!

I do get what your saying and there's not a whole lot that can be done about it unless I switch ISP's but I rather not cause my other service works fine. I will play out remainder of my subscription and if it improves will renew if not poof.

Thanks All.

[crazed 9.6]

working good here. That last interuption i posted lasted for about half hour, been good ever since.
I get the same service from same country as you mania03

[mania03]

working good here. That last interuption i posted lasted for about half hour, been good ever since.
I get the same service from same country as you mania03

yea something really strange on my end going on. anyhow will keep you guys posted going to try few things next few days.

[Bmoe]

I think it would help if we had a thread with known ISPs that work well with IPTV. Most of the ISPs I've seen are only available in some countries or small areas so listing your location (at least region if you don't want to give too much info) would help too.

[jrp82]

For me it works great actually. No buffering. But yesterday AMC was still down. Don't know today... haven't try.

Another thing (funny). When i connect, it says "unable to connect" but channels load anyway. :) Don't happen all the time.

[mania03]

Got some developing news. So i tested the avov box across the street at a neighbours who has the same ISP as me and it works perfectly fine. I have also tested it over wifi at my own place with the Wireless cable modem provided by my ISP and it works too!

It seems the the cat5e ethernet line that is run to my room from the basement (where cable modem sits) may need to be checked with a cable tester as it seems to have possible opens or shorts (in other words could be faulty in the wiring)

Previously i did test over wifi as well but again that was to an access point setup in the living room Which is wired from basement.

i can rule out my ISP here as the problem seems to be in the ethernet wiring. Will provide updates when I investigate the wiring further.

Thanks

[tuxen]

I been trying to explain and give ideas to troubleshoot in many posts. and the most straight forward and easiest is the one mania03 did.
if its freezing find a buddy/family/acquaintance to test at if they has the same isp and its still not working find another with a different isp/equipment and test it there.

you need to find the point of failure, I used this method in a lot of different situations(not necessarily alike), and it very seldom fails when you need to troubleshoot something. in mania03 case he needs to do the same troubleshooting again at home, he might need to check with a different cable or temperarely move the box see if that's it, if not move on to the other devices. and so on.

borrowing mania03 was just an example. (; you are probably spot with the cable if your neighbor does not have any issues you are likely dropping packets.

pod77 is correct though some cheap isp's under buy their user number capacity at the IX and users experience rush hours. some go though bad routing points and servers are not located geographically even for all.. and it likely influences your problem to, because now you are the one contradicting yourself. because how can one run good the other bad and when you use your neighbors its all ok. how does that fit together then? it could just as likely have been your isp.

lol. it just shows there can be a 100 sources for this issue and necessarily not one alone.

post your results like you have they can be very informative.

I got in on it 2 weeks before it went paid. its been running smooth here ever since with a few maintenance hickups.

[pauldofish]

You're not the only one. I'm having the same issue here too. Freezing every 15 seconds on every channel my dad & I watch normally. (CNN, Fox News, Discovery, Discovery Turbo, TBS, TNT, & FX. Haven't checked any foreign channels)

I've been using the service fine for over half a year, but then all of the sudden this week all our channels are unwatchable.

ISP hasn't changed, nothing in our network configuration has changed, haven't changed anything on Kodi, & I tried connecting my device over both wi-fi & ethernet - both with the same freezing. Doesn't seem to matter what time of day, peak time or not.
I've tried reseting all my network devices (modem, router, switches, etc.), "reseting IPTV" on the donation check website, and changing MAC.

I'm using an Nvidia Shield, Kodi 16.0, PVR Stalker 1.0.3. ISP is Time Warner Cable, US West Coast.

Currently messing around with my config and I'll let you know if I end up figuring this out. I kinda have a feeling this freezing is out of my control though.. If anyone has any suggestions please shoot.

[pod77]

You're not the only one. I'm having the same issue here too. Freezing every 15 seconds on every channel my dad & I watch normally. (CNN, Fox News, Discovery, Discovery Turbo, TBS, TNT, & FX. Haven't checked any foreign channels)

I've been using the service fine for over half a year, but then all of the sudden this week all our channels are unwatchable.

ISP hasn't changed, nothing in our network configuration has changed, haven't changed anything on Kodi, & I tried connecting my device over both wi-fi & ethernet - both with the same freezing. Doesn't seem to matter what time of day, peak time or not.
I've tried reseting all my network devices (modem, router, switches, etc.), "reseting IPTV" on the donation check website, and changing MAC.

I'm using an Nvidia Shield, Kodi 16.0, PVR Stalker 1.0.3. ISP is Time Warner Cable, US West Coast.

Currently messing around with my config and I'll let you know if I end up figuring this out. I kinda have a feeling this freezing is out of my control though.. If anyone has any suggestions please shoot.

Unfortunately if the majority of us are not seeing any freezing then something has changed in your end that you may have no control over... Maybe your ISP has changed something? As you can see there are hardly any members complaining if freezing issues

[pauldofish]

Don't know what happened (didn't change anything on my end) but channels are working perfectly fine again today lol. cheers

[mania03]

Don't know what happened (didn't change anything on my end) but channels are working perfectly fine again today lol. cheers

Strange behaviours i tell you, Always gets me thinking is it the server or me. Glad to hear it works.

[XxPiratexX]

But the servers are set to timeout after 2 or so hours correct?

I'm a bit confused on the matter.

[pod77]

But the servers are set to timeout after 2 or so hours correct?

I'm a bit confused on the matter.
This was a totally different issue

[XxPiratexX]

This was a totally different issue

I understand, but when the timeout happens it looks as if it has frozen, atleast on my end it does. Just thought maybe they were mistaking a timeout for a freeze.

[pauldofish]

I understand, but when the timeout happens it looks as if it has frozen, atleast on my end it does. Just thought maybe they were mistaking a timeout for a freeze.

Nope I don't think it was timing out due to being connected for 2 hours, as the freezing would happen even right after restarting my android device, "resetting IPTV" on the papiao site, changing MAC, etc.

And by freezing I guess I should've been more specific and said buffering (at least for me), like as if my internet was being throttled (but it wasn't. speedtest & pingtest were showing the same results during the time I was having the issue, and still have the same results now, so I don't think it was an issue on my end).

But anyways, 1 week since the issue resolved itself and still working great :cool:

[tuxen]

But the servers are set to timeout after 2 or so hours correct?

I'm a bit confused on the matter.
correct people on the official nfps site are pretty tired of this to, its pretty easy to test especially if you have a gf who love a certain channel its 2 hours you can pretty much set your clock by it there is not much to be confused about.
but nfps does not read neither the official site or this.
we have awesome volunteering mods here that help people as good as they can, but they can not answer for nfps about how long server is going to be down when it is, when we will see hd, let you know when channels are being fixed, if this 2 hour time out is going to be set back to 8, or why the connection to the server times out for some people atm without using a vpn, etc.
or listening to the community for that matter. :)

[Syaoran]

The server time out gets really annoying when watching a marathon of shows on one channel.