Red error message when entering name and password

[munster05]

I finally got my account info. I went to iks66.com, linked a MAC addy ....it successfully took it. I installed the latest IPTV66 stb emulator from the forum on my Fire TV, when I launch the stb emu app the user name and password boxes pop up. I enter my route number into both fields using my fire remote app on my phone, but I get a red error message. Any ideas ?

Thank you.

[Marley]

never tried it that way right password and user name its 12 numbers or 13 numbers