Warranty issue

[mikey432]

Hello I have a avov viox 2 the power led light (blue) went out. I tried to contact the site sponsor that's where I bought it from. It's been more than a week and I still haven't gotten a response. What should I do?

[Marley]

Website: http://avov.tv
Help-desk: http://help.avov.tv
and
http://bugs.avov.tv

[mikey432]

Website: http://avov.tv
Help-desk: http://help.avov.tv
and
http://bugs.avov.tv

Sorry just bypass the dealer and go straight to the manufacturer? Thanks Asf!!

[rooster911ca]

Have the same problem mikey432. The box still works fine without the light on mine anyways. I contacted Avov and tried two different "solutions" they provided. Still have the same problem. I haven't heard back since.

[Marley]

they will get back to you and try another ticket

[rooster911ca]

Thanks asft, I kept my existing ticket going yesterday with another reply

[Marley]

look they will help you they have great support it may take a little but they will get back to you

[rooster911ca]

This is a copy/paste from the response I got about this issue.

On Feb 23, 2016, at 3:53 PM, AVOV Technology wrote:

No the LED is not covered under warranty. The unit has to be completely defective with no physical damage.

[crazed 9.6]

This is a copy/paste from the response I got about this issue.

On Feb 23, 2016, at 3:53 PM, AVOV Technology wrote:

No the LED is not covered under warranty. The unit has to be completely defective with no physical damage.

Is the device defective, other then the LED light ?

[rooster911ca]

For the most part yes, I've been in contact with them since then. Just posting back to let other members know the answer to the original question.

[juan_vale]

Led's are one of the most reliable electronic components... you can see the modern trend to replace filament lamps with the more efficient LED type. If you connect one the wrong way round it is not damaged... just will not light up. But they can be destroyed easily if the series current limiting resistor is too small in value.... allowing the LED to consume more current than it is designed for. As two peeps in this thread have the same problem I would be very suspicious that the current limiting resistor is not the correct value.

Their disclaimer does not hold water... it's a bad design and it's inside the unit so out of the end user's control. My 2 cents.