i been down for week today 2/12/16

[jc cell]

I been down for a week wend i click on NFPS IT SAID THIS SERIAL INFORMATION IS INVALID can some help me tell with to do or just don't do anthing??????? i also have a FTA box it working thanks jc

[Yosemite Sam]

what box do you have?

[jc cell]

it a androd CS918G PLUS IT BEEN UP FOR 2 MONTH AND AT&T ADD ME A NEW ROUTER LAST WEEK AND IT HAS NOT WORK AFTER THAT I DON'T ASK ANYONE ABOUT THE NEW ROUTER BECAUSE THEY HAVE BEEN SAID IT ALL DOWN MY FTA BOX JYNXBOX 20 HAS BEEN WORKING WITH THE NEW ROUTER THANKS JC

[catz]

Don't shout(caps) and new router need to be setup.

[jc cell]

Ok so i have to start from step one or just change the mac address ??????
O Caps mean shout new to me
to login to change your Mac address it ask for your order number where you find this at ?????

[Android Man]

Its in the email that was sent to you when you bought into the service.