Update us to calm nerves

[samke]

Hi. I think we deserve to be updated on the progress to at least calm our nerves. Some of us are resellers and this doesn't augur well with customers. Kindly, update us so that we have something to tell clients.

[crazed 9.6]

hard to update on something we do not know.
NFPS has not given any info to any staff member for a long time. Tinie has given us some info, and last we heard is the developers are still working on things.
Sorry samke, :(

Tinie recently posted in the Announcments forum and can be considered an update.

[samke]

I thought NFPS/IKS66/rocket staff were in these forums? Tinieblax, the admin, is a staff member. I meant regular updates without vague statements.

[crazed 9.6]

I thought NFPS/IKS66/rocket staff were in these forums? Tinieblax, the admin, is a staff member. I meant regular updates without vague statements.

we are rocket staff and some of us are also iks66 staff.
Tinieblax is more then just our iptvTalk site admin and staff member.

NFPS staff are from another site and very few of them are here.
I do have email exchange with one of the admins from their site and as I said, NFPS team do not tell their site staff anything, or at least have not recently.


I did not give you a vague statement. I tried giving you the truth as much as far as we know

[loschg]

I Agree with you Samke. My question is why our they working on a live system anyway? That is a bad move..
I always do my testing first then make it live. I also let my users know what is going on.. Meaning I keep every one in the loop.

They should hire A student to do just that Let us know what is going on and tell us what to do to run there SERVICE.
I mean We paid for it. and it is our right to have it.

Gary

[samke]

Exactly Gary. By now if the new system is not working properly they should find a way to go back to the old system quickly as a temporary solution.

[loschg]

Agreed For all of the Problems that they our having, from us being down when the system was working yesterday to there web site have SQL Problems is not looking good for them.
To the point it makes me feel like they do not know what they doing. and by not letting us know what is going on we have to make up our own.

Also note I redone so many systems over the weekend and there down again makes me look dumb and I have to explain why. I also hope I do not have to end up redoing
my work I done over the weekend.

Gary

[loschg]

Also I do agree with what they are trying to do and to stop the stealing to make it better system. Because what they trying to do is not a bad thing. They just doing it in the wrong way.

This should of been done when it was in beta not when it went live and then the price change.

Gary

[crazed 9.6]

looks like the request for updates was just a false front and instead this thread was meant as a thread to post gripes and complaints.
I do not blame yous at all, but lets not pretend that this is no more then another gripe thread.
I gave yous the info that we know, and choosing to ignore that or shuffling it off to the side is a sure fire telltale of what this thread was meant as.

As I said, I do not blame anyone for showing their concerns, but again, lets not pretend that this threads purpose was a request for an update.

[mclass555]

mine is up and working with emulator as of 6:45am central time

[loschg]

What? Nothing what you said has to do with what we were talking about..

[crazed 9.6]

What? Nothing what you said has to do with what we were talking about..


Carry on then, I will leave this thread to yous :)

[samke]

So we are not allowed to complain? By asking for an update I am complaining. I think everyone here is at liberty to do so. And what do you expect really? We clap and celebrate.

[loschg]

No we can still keep complaining . But are we really complaining not really just stating the facts and how we feel. To the point just wasting time as we wait for an update.

Gary

[kellygee]

If you have to cry like a baby whenever you don't have TV, then just pay for it. Call DirecTV or Dish and subscribe for service. Too easy solution. OR just wait for the guys to finish their job. It is a big project and testing before implementation is hard. I'm a project manager, I know.

[tito1982]

If you have to cry like a baby whenever you don't have TV, then just pay for it. Call DirecTV or Dish and subscribe for service. Too easy solution. OR just wait for the guys to finish their job. It is a big project and testing before implementation is hard. I'm a project manager, I know.

Even if you pay way less than what you would pay to DirecTV or Dish, it's totally normal to "cry" if the service works worst than what it should and the customer service doesn't exist.

Wouldn't you "cry" if McDonalds burger caused you diarrhea every time you eat it?
How would you feel if someone tells you "don't cry, go to a gourmet restaurant burger instead"?

[jjon90]

If you have to cry like a baby whenever you don't have TV, then just pay for it. Call DirecTV or Dish and subscribe for service. Too easy solution. OR just wait for the guys to finish their job. It is a big project and testing before implementation is hard. I'm a project manager, I know.

I think your missing the point...He did pay for this and it's failing with zero customer service.

[mattvandoes]

Business etiquette is universal in all languages: you pay for a service you receive the service. If for some reason you do not get the product you paid for then you should get good customer service. We have no updates on how the progress is coming nor do we get account credit for the servers being down. Sure, we can all go to DirecTV or Dish and pay 200% more for this but, that's not why we are all here is it? So, people that use that as an excuse is just ridiculous - your basically telling us what we already know. This is a business and we're the customers. If we don't get our product of course we all want to know whats going on.

[tito1982]

Business etiquette is universal in all languages: you pay for a service you receive the service. If for some reason you do not get the product you paid for then you should get good customer service. We have no updates on how the progress is coming nor do we get account credit for the servers being down. Sure, we can all go to DirecTV or Dish and pay 200% more for this but, that's not why we are all here is it? So, people that use that as an excuse is just ridiculous - your basically telling us what we already know. This is a business and we're the customers. If we don't get our product of course we all want to know whats going on.
+1

I can partially understand that one of the reasons why they don't offer customer service could be because they want to be untraceable.

But there are couple of ways to post updates without leaving too much trace.... they simply could use their own website to post updates.

If I was them I would have only an .onion website, but if they decided to have a .com website then they don't have any excuse to not post updates on it...

[mattvandoes]

+1

I can partially understand that one of the reasons why they don't offer customer service could be because they want to be untraceable.

But there are couple of ways to post updates without leaving too much trace.... they simply could use their own website to post updates.

If I was them I would have only an .onion website, but if they decided to have a .com website then they don't have any excuse to not post updates on it...

What do you mean....they can post it right here.

[cpr43]

Ghost Town!!

[tito1982]

What do you mean....they can post it right here.
The service might not be legal in some countries, so that could be one of the reasons why we don't know who run the service and why they choose to not reply to emails, etcetera. Because they might live in a country where it's not legal so they don't want anyone to trace them.

I'm just guessing, I'm not a lawyer neither police