order number not working

[nelsonlfs]

hi, i reset my box and when im trying to change mac i get this error..

the information provided is incorrect please try again

copy, pasted info from email
thanks..

[big dady]

Please read the announcement

[nelsonlfs]

yes i went to anauncement but when i put my email and order number it just appear 1 donation ( the one inactive ) i have 4 donations 3 active

[nelsonlfs]

any rocket admins here that can answer this? i tried email but no response either

[nelsonlfs]

attached pic for help thanks...