Remote control not working by default

[colombo]

Hi

I'm using the MAG 254 box with the stalker portal. I have 2 issues that i really cant able to fix and hoping someone can help me to resolve the issue

1 My remote control not working when mt portal loads, however if i use the mouse and click anywhere on the screen then my remote control start working. I dont know why its not working by default .
2.Portal videos can not able to do forward or skip

Hope some one can help me on this


Thanks
TVExpress