Support quality

[madplanet]

I purchased a donation back at the weekend and although payment has been taken and I have my donation details, I am unable to change the MAC address through the website, and I have no login details. I have logged a support email and got a response but was regarding iks not iptv. I'm sending chasing emails but am not getting a response, is this typical for this service provider?

Judging by the level of service so far, I am tempted to go for one of the alternatives but I really need the month trial before signing up for a full year.
Thanks

[crazed 9.6]

did you use the email shown below ?

[email protected]

[madplanet]

Hi, thanks for the reply. Yes that's the email I used. I expect they're just really busy given the time of year, and I need to be more patient :)

[crazed 9.6]

Hi, thanks for the reply. Yes that's the email I used. I expect they're just really busy given the time of year, and I need to be more patient :)

yea, he been swamped with the new accounts lately, plus some other business he has underway (academic).
He has told me this just last night. And also told me that the emails at the above address are being seen asap.

thnx for your patience madplanet

[madplanet]

I feel better knowing this and hope that life's not too stressful for him.
Many thanks for your help

[dobsorob]

Also if you have your donation details....... Donation number and mac check em out they may work right now :)

[madplanet]

Hi there, just tried again and still getting the 'Mac address could not be updated' red banner. I'm using a random Mac generated from the hellion site and the Mac begins with 01:1a:78 is that correct?

My route details now has 29 days left. Should I be logged in to the site in order for the change Mac to work? I don't have a login, so guessing not.
Thx

[debug337]

I'm in the same boat , paid the 108.00 for a year and no email , order number or anything.. It's been a few days.

I've ordered before for the 1 month service and get an email with login details within 1 hour. I've read where some people waited 3 WEEKS and finally gave up and had their bank reverse the charges.

I'm hoping this won't be an issue for me, but the more I read it looks like I may have stepped under a dark cloud with this order..:mad:

[madplanet]

I read in another post where it was simply a case of iptv not being enabled on the account, this sounds like a simple fix if so and its a shame it takes so long. From what I gather, the guy who runs this service is busy with life priorities and I guess this is the price we pay for using this sort of service.

It's a shame that I have been unable to test out this service, I'm hoping that it's a good fit for my viewing requirements, and like yourself I'm likely to sign up for a year donation should the service meet my expectations.
Regards

[debug337]

Yeah well if you sell a service you either need to be on top of it and sell it , or not provide the service . I am a business owner and I know if I didn't provide my customers with their product when I said I would (24-48) hours I would zero customers by now.

[madplanet]

I agree (also a business owner), I guess that's why I'm a little unhappy so far. Although you get what you pay for, and this is significantly cheaper than throwing cash at Cable Co's.

[catz]

Remember this, iptv can be used where ever wifi can be got so donations from all over the world may hit all at once and getting every body on board takes time.

[madplanet]

Hi, thanks for the comment. If that's the case shouldn't my iptv only go live once fully set up? I'm now down to 29 days remaining. Will this be reset to a full month once fully activated?
Thanks

[Tizer]

Hi there, just tried again and still getting the 'Mac address could not be updated' red banner. I'm using a random Mac generated from the hellion site and the Mac begins with 01:1a:78 is that correct?

My route details now has 29 days left. Should I be logged in to the site in order for the change Mac to work? I don't have a login, so guessing not.
Thx

Your Mac Address for KODI should be 00:1A:78 01: will more than likely not be accepted

https://iks66.tv/main/search For changing Mac and Username/Password from email is your "Route/Donation"

System>Settings>Addons - Install As Zip file from http://**********/
System>Settings>Addons>My Addons>PVR Clients - Stalker Clients NFPS
Enabled
Configuration
Enter Last 3 sets of Mac numbers
Enter Donation Number
Active Portal IKS66
System>Settings>Tv>General - Highlight Enabled
Home
Reboot/Reload

[madplanet]

Hi Tizer,
Thanks for your comments, however if you read my thread you'll see my problem is that I am unable to set my MAC on the iks66.tv site. I am searching for my donation and it's showing the right information however when I enter a unique MAC (created from https://www.hellion.org.uk/cgi-bin/randmac.pl?scope=global&oui=00%3A1A%3A78&type=multicast) it fails to make the change showing a red banner at the top of the page.

I also just wanted to clarify if the MAC address should begin with 01:1a:78 or 01:1a:79 - but I gather it's the former for kodi.
Regards

[Tizer]

No Double Check that Mac You Need 00 not 01 Just replace what hellion gave you with 00 at start. So looks like 00:1A:78:xx:xx:xx

[madplanet]

Wow, thank you! That was it. It's a shame that this isn't documented, or perhaps it's my poor eyesight!
Anyway thanks to everyone who posted and thanks to Tizer for fixing my issue :)
Now to try and get the kodi plugin installed.
Regards

[Tizer]

No Problem Enjoy :)

[madplanet]

And just to wrap up, I followed Tizer's instructions a few messages up using 00:1A:78 prefix on my MAC and installing the zip from ********** and after rebooting I have live TV.
The quality is not the best, and I may end up sticking with a more expensive uk service (video add-on) which has HD channels until HD is available with IPTV.
But at least it works.
Thanks Tizer :)

[debug337]

Ok so since you now have TV , did you ever get the email from IKS66 ? I'm still dead in the water here

[madplanet]

I received an email from them this morning telling me to refer to this forum for any technical issues. I guess since my issue was in fact technical (using incorrect MAC) this was probably a 'reasonable' answer. I have since got it also working using STB Emulator in hope that the stream quality would improve, however I feel that I either have to live with SD channels or I pay the extra for an alternative service.

[toofree]

:pi have been on a lot of sites and have never heard such crying....i am happy with their service and will order more routes. if they get busy, go some where else, or still better call up D**H or D*****TV and spend $1,000 a year. this is a T E S T I N G thing and there is no "guarantee". even with all the buffering it is still a GREAT DEAL. just saying this is my 2 cents. having said all this...............let the remarks come....LOL