avov online + box freezing

[jmw1254]

Looking for help my box boots up to the home screen and then freezes tried rebooting from the back with no luck any suggestions

[Farmer1]

did you fallow these instructions

Manual Factory Data Reset.
1) Make sure the box is connected to the TV by HDMI or RCA
2) Make sure the power is plugged out of the box
3) Push and hold the reset button with the pin for 10 seconds
4) Continue to hold it down and plug the power into the box
5) Hold the reset button for at least another 5 seconds and then let go
6) Proceed to wait for a bit while the box resets, it should open up again in console mode
7) Select the factory data reset option
8) The box will perform a factory data reset and reboot
9) It should then boot normally and start working. If it boots into the console mode again, make sure to just select perform normal boot up (I believe it is the first option)

[Marley]

now is it the plus or the tvonline one

[jmw1254]

now is it the plus or the tvonline one
This is the TV online plus.

[Marley]

then do what Farmer1 said and try it with ethernet first needs update first

[jmw1254]

did you llow these instructions

Manual Factory Data Reset.
1) Make sure the box is connected to the TV by HDMI or RCA
2) Make sure the power is plugged out of the box
3) Push and hold the reset button with the pin for 10 seconds
4) Continue to hold it down and plug the power into the box
5) Hold the reset button for at least another 5 seconds and then let go
6) Proceed to wait for a bit while the box resets, it should open up again in console mode
7) Select the factory data reset option
8) The box will perform a factory data reset and reboot
9) It should then boot normally and start working. If it boots into the console mode again, make sure to just select perform normal boot up (I believe it is the first option)

One question where is the reset butto

[crazed 9.6]

small hole on rear of box, bottom left.
It's labled as Restore

[Marley]

it says on left side restore could be right side how you look at it but at back

[Farmer1]

I believe its a slotted hole judt below and to 1 side of the hdmi cable if I recall correctly I know it is labeled

[jmw1254]

it says on left side restore could be right side how you look at it but at back

Found it very small .thank you

[jmw1254]

Did a Manual Factory Data Reset as farmer 1 said and rebooted the system .box went back to home screen and froze.

[Marley]

here for a fix it ticket Website: http://avov.tv
Help-desk: http://help.avov.tv talk to them and ask what to do next your first one with this problem on plus

[jmw1254]

Finally first in something . stared a ticket with them on friday waiting on a response.