Error to reload portal

[fdeida]

Paid donation, register my mag254 and all was fine viewing channels and programs. Suddenly recently, not able to view channels. when I turn on the box, the system now says "Please contact provider to register product". I did reboot, unplug system, etc.... what's next...?

[K00lKatT]

re-link your mac...

[K00lKatT]

I'm assuming you already hard booted modem/router and box??

[fdeida]

i'm new at this....re-link by....?

advised

[K00lKatT]

have you hard booted your modem/router and box??

[fdeida]

yes i have re-booted device and portal but not re-link the mac...?

[K00lKatT]

sigh...did you unplug your box and modem/router???

[fdeida]

No, just the box......

[K00lKatT]

do so, please....do the modem/router first and wait for it to come back up, then follow with the box, thks.....then get back to me..

[K00lKatT]

still there, fdeida??

[fdeida]

i'm at work...but will perform the task tonight....

[fdeida]

Removed both entranet and power plug. rebooted system and still the same message.

[fdeida]

Removed both entranet and power plug. rebooted system and still the same message

[K00lKatT]

that wasn't what I asked you to do, this is last time I'm gonna ask...did you or did you not hard boot your modem/router and box??....unplug power to modem/router and box, plug modem/router back in and wait for it to come up, then plug box back in...thks..